How can the Cylo Tracking device location be accessed?
You can locate your device either via your computer, tablet or smartphone web browser at www.cylotracking.com or via the Cylo Tracking mobile app on the Google Play Store and iOS App Store.
How far will my Cylo Tracking device track or locate?
As long as there is GSM cellular service area. If the device enters an area without GSM cellular coverage, the GPS feature will not be able to report its current location until it re-enters an area with network coverage.
Will my Cylo Tracking work anywhere?
Yes – It will work anywhere that you have a GSM cellular signal.
What is standard warranty?
Twelve months for manufacturer-related problems. This does not include abuse to the device or accidental damage or water damage.
How often should I replace my Device?
You should not need to replace the unit unless it has been broken or damaged, or you wish to upgrade when a newer unit is available.
Can anyone track my Cylo Tracking Device?
Your Cylo Tracking Device can only be tracked by logging into the Cylo Tracking Platform or mobile device with your user name and password. You can change your user name and password at any time.
DEVICE RELATED QUESTIONS
My Cylo Tracking does not charge, what do I do?
The device may take a while to get its initial charge, just keep the device plugged in for a couple of hours or overnight.
Can I activate a Cylo Tracking Device for someone else?
Yes. You can activate a Cylo Tracking Device for someone else using his Cylo Tracking account credentials. However, if you are registering a new device under a new Cylo Tracking account, you must have access to the email account used to click the confirmation link.
How long does the SOS button need to be pressed in order to send an SOS alert signal?
The SOS button needs to be pressed and held for 4 seconds to activate an alert. This helps prevent false SOS alerts.
How do I know the battery level on my device is low?
The battery status of your Cylo Tracking device can be viewed on the web portal and mobile App.
My Device does not connect. What do I do?
Please contact customer support to assist.
APPLICATION RELATED QUESTIONS
What Computer Browser can I use?
The following browsers are supported:
Microsoft Internet Explorer 10+
Google Chrome version 31.0+
Apple Safari 5.1.7+
Mozilla Firefox 18.0.2+
How do I log into the Cylo Tracking site and view my device location?
Go to www.cylotracking.com. Click the login button and enter your E-mail and Password details.
What Smartphones have a Cylo Tracking Mobile App?
There is a Cylo Tracking Mobile App for the iOS and Android mobile devices.
How can I change my password on the Cylo Tracking Site?
On the website select “Change password” and fill in your new selected Password.
How do I change the email address associated with my device?
Contact customer support and ask for assistance in changing the email.
How long will the Cylo Tracking site hold my history? How far back can I see?
The system currently saves the device history for 60 days.
If I cancel my service, will I be able to go back and look at my history and reports?
No, you will not be able to continue viewing your tracking data history.
You can easily change your language by clicking flag at the top right corner.
1 Objects tab - view and manage all devices
2 Events tab - history of events and alerts/notifications can be viewed (overspeeding, low battery alert, etc.)
3 History tab - view detailed history for each gps device, graphs, data log
In membership window you can review your subscription plan, devices limit, expiration date and your account email.
To change your password, click change password and you will be redirected to the new form where you can change your password.
Click log out to exit from the Cylo Tracking Platform
To Log In enter your email address and password.
After logging in, you will be redirected to the Cylo Tracking Platform main page. This page allows access to the most common tracking features and settings, monitor object position on map and get detailed information such as speed, address, coordinates, history and more.
Feel free to try our free DEMO to Familiarize with the tracking software at anytime .